The investigation is complete and yet you have recognized you do not have policies and procedures set out to handle the complaint you have received. We can help. Point Counter Point can work with you to develop a process that would be followed in order to fairly handle any future issues or complaints.
What about dispute resolution within your organization? Do you need a process to internally mediate disputes? We can help to establish this.
Does your organization regularly enter into contracts for service or supply? Do disputes arise as a result of the performance of those contracts? Have you considered a mediation process or an arbitration process as part of those contracts? Dispute resolution is designed to address conflict resolution at an early stage thereby avoiding costly litigation.